![]() ![]() The accident was handled very quickly once both insurance parties had proof who was at fault.” But we DID have a camera in that vehicle. Several months ago, we had the exact same type of accident again, we were not at fault. We did NOT have a camera in that vehicle, and we will now spend a lot of money clearing our name. Within two days the other vehicle and his passengers had brought lawsuits against us. “We just had a vehicle accident where the other party ran a red light we were not at fault. Our insurer is pleased with the footage we’ve been able to provide,” Hendricks notes. “With every claim so far, we have gotten the information we needed, quickly, to resolve the claim. Within a year, Salt Lake Express’ vehicle insurance costs have decreased by 15% BETTER PROTECTION, FASTER ACCESSĪside from these staff member wins, Salt Lake Express also won exonerations from the camera footage. Gregory Hendricks, Director of Safety & Compliance When he saw from the videos that he was in fact a safe driver, his eyes opened, and he was better able to see what he was doing wrong, instead of just deciding he was a failure. For a passenger bus service, this is huge,” said Hendricks. “As drivers seek to improve their driving skills, their customer service skills naturally improve as well. Not only did Salt Lake Express keep their drivers, but they also found that the performance coaching had a multiplying effect: it brought out the best in their drivers. Instead of dismissing him, we decided to dial in his training to focus on maneuvering around parking lots.” The cameras showed us all that he can safely handle the bus in rush hour traffic and on the open road, but in parking lots he loses his focus. ![]() Hendricks said, “When he saw from the videos that he was in fact a safe driver, his eyes opened, and he was better able to see what he was doing wrong, instead of just deciding he was a failure. They dug in further to view some of his videos. That completely changed the conversation. However, during the dismissal meeting, they decided to check the Driveri score together and found that he was trending between 900-1,000 (out of 1,000) week after week. Even the driver agreed that although he loved his job, he was not suited to handle big vehicles. It seemed obvious that the driver should be dismissed. While they were all very minor, the management team knew that small accidents often lead to larger accidents. Instead of dismissing them, we watched their scores rise, week over week, until we reached the point where a driver who had been a day away from dismissal now scores a perfect score on a regular basis.”Īnother driver had three fixed object collisions in parking lots. To my surprise, these drivers really took the camera’s scoring system to heart. Gregory Hendricks, Salt Lake Express’ Director of Safety & Compliance recalls, “When we were first installing the Netradyne Driveri® cameras, we had a few drivers who we were planning on dismissing.
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